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GoldMine 6.5/6.7 FrontRange Solutions Inc. 6701 Koll Center Parkway Ste. 250 Pleasanton, CA 94566 Ph: 800-776-7889 Web: www.frontrange.com Price: $495 per concurrent user GoldMine 6.7 is the latest version of one of the most popular contact managers on the market specifically targeting the small to medium-sized business, though with its Microsoft SQL Server support it can scale to larger installations as well. GoldMine is a full-featured, enterprisewide contact manager that allows the sharing of data between multiple GoldMine users.

Featuring an integrated e-mail client, shared calendars, group scheduling, mass fax/mail merging, PDA links, data synchronization. Internet e-mail, sales forecasting and customizable fields, GoldMine is an extremely versatile CRM software program. GoldMine is well known for its almost 'plug and play' installation. [FIGURE 1 OMITTED] In fact, unlike many CRM software solutions, you can find it on retail store shelves. We should mention, however, that GoldMine also has a strong partner channel comprised of individuals who will come in and help install and customize GoldMine to suit your needs. At TMC Labs, we actually got our hands on GoldMine 6.5 (not GoldMine 6.7), but the versions are nearly identical except for a few new features that we will list later. One of the key features of any good CRM solution is record typing: the ability to display different details and views for different users (customer service, sales, accounting).