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Contents • • • • • • • • • • • • • • • • • • • Unified CCX and Unified IP IVR Supported Unified UCCX and Unified IP IVR Upgrade Paths 1 CAD/CSD Coresident Unified Intelligence Center Coresident Finesse APIs • 10.0.1.10000-56 • UCOS Platform Version - 9.1.2.11006-1 • 8.0.(2)SU4 • 8.5.(1)SU4 • 9.0(2)SU1 • 9.0(2)SU2 • 10.0.1.390 • 10. Refx Nexus Christmas Expansion Yahoo here. 0(1) • 10.0(1) CTI API • 13 • 14 • 15 For Unified CCX configuration APIs and Finesse APIs, see the Cisco Unified Contact Center Express Developer Guide, located. 1. Upgrades are supported from the Engineering Specials of all the mentioned Unified CCX versions. Cisco Unified Communications Manager and Business Edition 6000 1,2 and 7000 1,2 Gateways for Outbound Agent and IVR 3 Cisco MediaSense Cisco Unified Presence Server (CUPS) Cisco SocialMiner Cisco Prime Collaboration 9.x 10.x Prime Deployment Prime Assurance 4 • 9.1(2) • 9.1(2)SU1 • 9.1(2)SU2 • 9.1(2)SU2a • 9.1(2)SU3 • 9.1(2)SU4 • 10.0(1) • 10.5(1) • 10.5(2) • 10.5(2)SU1 Router Series • 28XX • 29XX • 38XX • 39XX Cisco IOS • 15.1(4)M • 10.0(1) • 9.1(1) • 10.0(1) • 10.0(1) • 10.0.1.10000-14 • 9.0 1. All the Engineering Special releases of Cisco Unified Communications Manager are qualified with Unified CCX if the corresponding Service Update version of the Unified CM is qualified with Unified CCX. All the Service Update (SU) releases of Cisco Unified Communications Manager are presumed qualified with Unified CCX if the corresponding release version of the Unified CM is qualified with Unified CCX 3.

IVR Outbound is supported only on IOS versions that incorporate Call Progress Analysis. For information on Call Progress Analysis, see:. Advanced license is required. Unified CCX Cisco Unified Communications Manager Compliance Recording/Quality Management/Advanced Quality Management 1,2 Workforce Management (WFM) 3 • 10.0(1) • 10.0(1) • 10.5(1) • 10.0(1) • 10.5(1) • 11.0(1) • 11.5(1) • 10.0(1) • 10.5(1) • 11.0(1) • 11. Image Line Drumaxx V1.0-union. 5(1) 1. Compliance Recording/Quality Management/Advanced Quality Management (CR/QM/AQM) are 32-bit applications. Support for the application client operation on Windows 7 64-bit machines is through WoW64 emulator mode.

Desktop-based monitoring and recording is not supported in WoW64 mode. Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the time of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the appropriate QM Installation Guide for Unified CM compatibility.

Windows Media Feature Pack. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM. All associated Service Updates are supported with compatible versions of WFM.

Version 3.51 [] WCC Version min 12.0 Language english Filesize 392 MB Description of package Revised version based on the Dynalog 3.0 including AVENTOS HK-XS, LEGRABOX, TANDEMBOX antaro, MOVENTO and METABOX. Version 3.4 [] WCC Version min 10.0 SR2 Language english Filesize 259 MB Description of package Revised version based on the Dynalog 3.0 including LEGRABOX, TANDEMBOX antaro and MOVENTO Version 3 [] WCC Version ab 10.0 SR2 Language english Filesize 232 MB Description of package Revised version based on the Dynalog 2.9 including TANDEMBOX antaro and MOVENTO Version 2.6 [] WCC Version min. 10.0 SR1 Language english Filesize 249 MB Description of package AVENTOS TANDEMBOX TANDEM CLIP TOP NEW: SERVO-DRIVE, INTIVO, Aventos HK-S, CLIP top BLUMOTION Version 2.0 ENG [] WCC Version min 9.0 SR2 Language english Filesize 309 MB Description of package AVENTOS TANDEMBOX TANDEM CLIP TOP NEW: SERVO-DRIVE, INTIVO.